Hybrid Solution Overview
Hybrid Architecture: Microsoft Frontend + N8N Backend
N8N
Handles heavy lifting automation tasks (managed by Umbral)
Supabase Postgres
Backend database (managed by Umbral)
Microsoft Teams
User-facing chat interface
CoPilot
User-facing AI assistant and workflow router
SharePoint
Document storage and knowledge base
FreshServices
Ticketing system with API connections
Connections:
- FreshServices → N8N (Webhooks)
- N8N → Supabase Postgres (Data storage)
- Microsoft Teams → CoPilot (User interface)
- CoPilot → N8N (Workflow routing)
- N8N → SharePoint (Document operations)
- N8N → FreshServices (API operations)
Key Benefits
- Familiar User Experience: HG Fenton team continues to use Microsoft Teams and Copilot
- Technical Complexity Hidden: N8N and database managed by Umbral, no technical burden on your team
- Best of Both Worlds: Microsoft ecosystem for user interactions, N8N for powerful automation
- Flexible Integration: 300+ pre-built connectors for future expansion
- Cost-Effective: Reduced licensing costs while maintaining Microsoft compatibility