Executive Summary
- 1
Key business challenge: Building flexible, scalable agents for FreshServices ticket management
- 2
Two potential architectures: Microsoft-native vs. Hybrid N8N approach
- 3
Highlights of key differences in flexibility, maintenance, and total cost
Summary
This presentation compares two architectural approaches for enhancing FreshServices ticket management: a Microsoft-native solution using the CoPilot Stack and a hybrid approach leveraging N8N workflows. We'll analyze the trade-offs in terms of development flexibility, integration capabilities, maintenance requirements, and total cost of ownership.