Current Landscape

Current Microsoft Architecture

Proposed Hybrid Architecture

N8N handles technical implementation and heavy lifting behind the scenes, while users continue to interact with familiar Microsoft tools.

Pain Points

• Manual ticket processing causing delays in response times
• Limited visibility into ticket status and history
• Difficulty scaling support operations with current tools
• Inconsistent ticket categorization and prioritization

Goals

• Automate routine ticket processing tasks
• Improve ticket routing and prioritization
• Enable data-driven insights from ticket history
• Create a scalable architecture for future growth